Home Master TMAFC-ERP Artesian Full Contact Reverse Osmosis System, 7-Stages, Patented 2-Pass Alkaline Remineralization, Fast 4.5s Fill Rate, 1:1 Waste Ratio, 8.5” Catalytic Carbon, 5-Yr Limited Parts - Amazon.com

UPDATE: I was contacted by the manager of the company regarding this problem. He offered an exchange of my system for an upgraded system better suited for the hardness of water in Indiana.I am tentatively giving a 5 star rating for the company's customer service and going above and beyond in fixing my problem. Tentatively - because I haven't yet received the upgraded system. I will update the review when I receive the new system.OLD REVIEW:This is a review after using the system for two years. I am giving it 1 star despite all the glowing reviews. This system worked perfectly when new, and I would have given it 5 stars, however I ran into a serious problem two years later, and my system is barely usable right now.Let me explain what happened. My system was running fine after two years of using it. Water tasted great and it was refilling fast (two hours to full tank from empty). Then I decided to change the filters even though as I said everything was fine. I hate to fix stuff when it works. My recent experience proved again there is a good rational for this. But the manual instructs to change filters after 1 year.I ordered a set of filters from Amazon. It was very easy to install. There was unclear muddy water coming out the first time I tried the system. The installation instructions informed me this was normal. I just needed to flush the system. I ran the whole tank the rough the faucet to flush the artesian filter. The water was clear after a while. But then I got into another problem. The tank was refilling very slowly. I did my own testing and I found that the new filters had good flow through them, but the blue RO filter stopped working correctly. Very slow flow through it even when one connects the orange tube with water supply directly to it. The RO filter became clogged after attaching the new filter set. Then I was testing for about 2-3 hours with technicians over the phone and essentially arrived to the same conclusion. The RO unit is blocked.The technician told me I needed to buy a new RO filter (103$ delivered with discounts). I told him that my RO filter was fine before I installed the new set of filters and that the system was running perfectly. To me it is obvious that there was some dirt (or whatever) in the carbon or sediment filter and that this dirt blocked my RO filter making it unusable now. The technician dismissed this as impossible and that there should be no dirt in the new filters.Maybe the new filters should not contain any dirt, but they did and my system (which was running perfectly) became unusable after installing the new set. On top of that, despite all the flushing (5-6 full tanks, the system does refill in 10-12 hours), the first glass of water that comes out of the system is not clear. This is after 3 days of flushing (as I said it takes a long long time to refill the system now).It is clear to me that the new filter set I bought is defective and I will return it through Amazon. However, my blue RO filter is not going to work again. It is now blocked permanently by installing the defective set of filters.My expectation is to get a new RO filter for free from the manufacturer. It was not my fault that it became blocked. It was still fully functioning before installing the new set (2 hours refill) and became blocked in a blink of an eye with the new filter set. This is not a coincidence as the technician tried to make me believe. The technician from the company dismisses this and insists that I should buy a new RO filter (the one that is supposed to work for 5 years).What was supposed to be just a filter change requires now $180 to make the system working again.

We’ve owned this RO model for 2 years now and have been completely satisfied. I spent a ton of time researching water filters and many different brands. We used to hv a kinetics RO filtration system and that one always felt frustrating in their lack of available customer care or testing and really expensive. My parents also owned one of those and live out in the country where they are on a Well system and have to have a pretty complicated set up to get their water to taste right and to be clear etc. and we were both really done with that unit and its lack of support. We each did our research and concluded that this model from Perfect Water was the bees knees! I think the value of the system is incredible. It hit all the points we wanted such as excellent customer service and excellent filtration results with great taste and a great testimony for reliability and minimal maintenance. It was also important to me this time we had a re-mineralization kit of some sort as I was quite concerned about the acidity of RO filters. I love that this one covers all of that and we also got the Permeate pump which greatly increased the flow and the efficiency and we’ve been 100% pleased with that. We have a lot of company and a family of five and we have no trouble keeping up with all the water we could ever want. Everyone’s pleased with the taste so while I can’t say it’s superior when I compare it to our favorite vacation place that has excellent Sweetwater for whatever reason :-). But we use municipal water and the filtration results off of that are totally acceptable. My husband finds it easy to change out the filters and we also got the refrigeration kit and that has run flawlessly for two years. I feel like this company has refined every aspect of the water filtratiin system and given the most simple, best value, along with a combination of really high-quality that I can trust— I feel like this unit is the best all around RO water system out there and they’ve definitely earned my trust. There are other water systems out there that cost a whole lot more and have their own fancy take on what they think is the perfect water but I feel they’re chasing down rabbit holes that the general world population really doesn’t have to have to be healthy!!! Just good pure water with the right amount of minerals is sufficient and for that this model covers that need in a superior way without going overboard. We did get special testing done and tested the acidity and I was very pleased with how neutral everything came out I feel like it’s very healthy for our systems and our teeth.I would totally recommend this system for anyone really picky who wants low maintenance, ease of simple installation, very fast flow with the pump, excellent customer care ahead of the rest, and natural remineralization. Top notch.