NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White

I got my Narwal Z ultra and it ran the 1st time and was all setup. I set up a schedule and the vacuum gave me an error. I called customer support and they walked me through steps to get it working but it still would not work. They then sent me a FEDEX return slip and a week later I had a replacement unit. The unit has worked perfect ever since. The mopping feature works really well I have had a couple of really dirty spots and the unit detected them and went over it multiple times to clean it. Very happy with my purchase.

Used daily for 4 months with 2 cats - super quiet (never disturbs naps!), ZERO hair wrapped in brushes, sucks up litter/food instantly. Still works like new! Best pet-owner investment ever.

I absolutely love my Narwal it makes keeping the house so easy. I have 2 small dogs and of course 3 teen boys so sometimes things get left on the floor like socks , dog toys ect. The Narwal has an amazing obstacle avoidance and can show you on the map where and what the item is. This is truly a set it and forget it. I love how I can have my floors mopped and vacuumed while I am doing other things. I don’t find it loud or disruptive. This is one of my most used small appliances in my home

I love everything about the Narwal Freo Z Ultra. It does an exceptional job of cleaning. It is super smart as well. I love that the mop pads are regularly cleaned and dried and re-loaded with fresh mop water while on the go. My only recommendation for serious buyers is to think about purchasing the water exchange system available for it. You likely wouldn't be purchasing this machine unless you had a lot of floor space to mop, so it stands to reason that you will likely encounter the same issue I did: it could only mop two medium-sized rooms before the fresh-water tank and the dirty-water tanks needed to be dealt with. There was no way it would have mopped all my hard-floor spaces without having to be there to reload and empty the tanks. So, I ended up purchasing the water exchange system which is getting plumbed in, in the coming days, so that I can schedule a complete cleaning and not worry about the tanks. I promise you will love this machine.

Company is very lacking. Never got any support for 3 months about extended warranty. Narwal z broke down under 2 months and wouldn’t pump water. They asked me to send it away and they didn’t replace it first. So here I am still waiting a month and half later and my vacuum is still in there shop getting fixed. Very disappointed on the price of this vacuum and how the company is run as other company’s will send a replacement and they fix the one with issues. Not as great as I thought it would be. Can only do spots on second floor vacuuuming. I have tried a lot of robot vacuums and this will be my last Narwal. My vacuum has been in the shop longer than I’ve owned it and they don’t care like there waiting for warranty to run out. Buyer beware.