Amazon.com: X-BULL 12V 3000LBS Steel Wire Electric Winch for Towing ATV/UTV Off Road with Mounting Bracket Wireless Remote : Industrial & Scientific

I have not installed this winch, but I really like how it looks. Due to health reasons, it will be a week or so before I can install it. But I give it 5 stars except for ease of installation. The bag of hardware (Nuts and bolts) had split open, and several bolts, nut and washers were scattered inside the box. In checking the parts, I determined that a couple of bolts, washers, and nuts were missing. As there was no listing of how many hardware pieces that were supposed to be in the package, I reduced my evaluation by 1 star. Once I complete installation and loading check, I will come back and re-evaluate my review. I am really disappointed that I was not able to speak with CSR or at least leave a message.UPDATE: After attempting to contact the X-Bull company customer service department for 2 and 1/2 hours, I have decided to return the winch to Amazon. The hours for their CS dept start at 0730-500. It appears that the Customer Service department has a lot to learn. I got a message to leave a message then received a message that said the mailbox was full. After about 30 minutes, I called again. This time I got a message that no one answered, and my call was being disconnected.2nd update. I received a reply from the sales department (NO NAME) that advised that I could contact them and purchase the missing hardware. I answered them by saying Thank you for your reply. The ideal that a customer is expected to purchase missing hardware when it should be included is crazy. It would appear that their customer service department isn't concerned about after sales service. As a result, I have re-evaluated their service and deducted another star. At least they did reply to my emails. This evaluation is based upon my personal experiences with this company and only reflects my opinion of their customer service department or the lack of satisfactory customer service. Amazon provided excellent service.

While the price is nice, I was very disappointed to listen to very noisy gears as I pushed the button the first time. The retailer was initially unclear as to even if they had one of these to ship. It was listed as: in stock ships in one day. Shortly after placing the order and receiving the std shipping notice I received another notice about “out of stock”. I initially said to cancel the order if it can’t be filled and asked what the true status was and eventually found out the vendor had pulled a unit form their “ebay” line. It did finally arrive but a bit slower then expected. At that point I hooked up power just to make sure it even worked. I Own several winches. Even another Chinese winch. This unit has far and away the noisiest gear train I’ve ever heard. I disassembled it to see if something was wrong and it appears the manufacturer didn’t think much grease was needed in the gear train (photos). The lightest of surface coating was on about 1/2 the gears! I added grease and installed a zirt fitting for future lube and its better but still noisier then I’d like. Next time lll just get a small Warn like I should have in the first place. Not much more $ and a much better product. We’ll see how this one lasts. I don’t have high confidence.Btw: I’ve spent so much time just trying to get this unit working that I’ve yet to test the remote. Nice feature but if the rest is C$&p what is the point of it being wireless?

When I first got the unit the control didn't work. After a few emails, they sent me a new control and it's perfect.

I got this for my rhino installed it witch took some extra drilling , not a big deal , now just a couple months later on a garage kept Mach , seems insides are really slow like it binds up in spots , the release button on the side is totally froze up , definitely not what I expected , , oh and the winch rope is made out of something you’d put on a kids toy to pull the little wagon around , mine broke within only a couple uses and not even pulling the Mach up a hill or anything hard , just putting it around a tree and pulling my 934lb Mach across a level surface maybe someone else had better luck , but mine is a piece of crap .

Has worked great for a few months now on my atv. Have pulled out stuck zero turn a few times, have pulled a few medium size tree tops after a storm and even pulled out my small truck when stuck in ditch.Will drain battery down on atv fairly quick so leave your atv running during and a bit after use.I did not review "ease of install" because every install is different to the user.Pros:Has done everything i wanted it to do.Remote and handle bar button works flawlessly.Great price for what it does.Cons:When reeling in the wire rope, i have to take care on how it is winding or it will get "bird nested" and might cause damage. Not really a con for the price, but a mention.